COMPASS SERVICE TERMS

BOOKING & PAYMENT

Standard individual 1:1 sessions and packages offered through direct online booking may require payment in full at the time of booking.

Customized, organizational, institutional, youth, athletic, multi-participant, travel-based, or other specialized engagements may require a 50% non-refundable retainer to secure an engagement date.

Where a retainer is required, the retainer is applied toward the total cost of the engagement and reserves the agreed-upon date and time.

Unless otherwise stated in writing, the remaining balance for an engagement requiring a retainer is due no later than seven (7) calendar days before the scheduled engagement.

If an engagement is booked within seven (7) days of the scheduled date, payment in full may be required at the time of booking.

Specific payment requirements will be communicated or displayed before the service or engagement is confirmed.

NON-REFUNDABLE RETAINER

Where a booking retainer is required, the retainer is non-refundable once the engagement has been confirmed.

The retainer compensates for reserving the scheduled time, administrative preparation, planning, and availability associated with the engagement.

If an engagement is appropriately rescheduled, the retainer may be transferred to the approved rescheduled date in accordance with the rescheduling terms below.

CANCELLATIONS

For Personal & Relational and Professional & Practice examinations, cancellation notice should be provided at least 72 hours before the scheduled engagement.

For Organizations & Institutions, Youth Programs & Environments, and Athletic Programs & Environments engagements, cancellation notice should be provided at least seven (7) calendar days before the scheduled engagement.

If proper cancellation notice is provided, payments made beyond the non-refundable retainer may be eligible for refund.

If cancellation occurs within the applicable cancellation window, payments already made may be considered non-refundable.

RESCHEDULING

Clients may generally request one reschedule without forfeiting payments when the applicable advance-notice requirement is met.

Approved payments and retainers may be transferred to the new scheduled date.

All rescheduling requests are subject to availability.

Additional requests to reschedule may be treated as a cancellation and may require a new retainer or additional payment.

LATE CANCELLATIONS & NO-SHOWS

A cancellation made with less than:

72 hours’ notice for Personal & Relational or Professional & Practice examinations; or

seven (7) calendar days’ notice for organizational, institutional, youth, or athletic engagements

will be considered a late cancellation.

Payments associated with a late cancellation may be forfeited.

Failure to attend a scheduled engagement without prior notice will be considered a no-show, and payments made will be non-refundable.

CANCELLATION OR RESCHEDULING BY THE COMPASS

If THEE S.C.H.O.L.A.R. Compass™ must cancel an engagement and a mutually acceptable rescheduled date cannot be arranged, payments made toward the canceled engagement will be refunded.

If Compass requests that an engagement be rescheduled, existing payments will be transferred to the new agreed-upon date.

CUSTOM & LARGE-SCALE ENGAGEMENTS

Organizational, institutional, youth, athletic, multi-session, customized, travel-based, or other larger engagements may require a separate written agreement.

That agreement may establish additional or different terms regarding:

payment schedules, retainers, cancellations, rescheduling, preparation, travel, expenses, refunds, scope of work, or other engagement requirements.

Where a signed service agreement differs from these general Service Terms, the signed service agreement will govern.

REFUNDS

Booking retainers are non-refundable except when an engagement is canceled by THEE S.C.H.O.L.A.R. Compass™ and cannot be reasonably rescheduled.

Other payments may be refundable where the applicable cancellation notice has been provided and the engagement agreement does not state otherwise.

No refund will generally be issued for completed services, late cancellations, or no-shows.

SERVICE SCOPE

Payment for a Compass service secures the agreed examination or engagement.

Payment does not guarantee a particular outcome, recommendation, transformation, result, or future authorization.

THEE S.C.H.O.L.A.R. Compass™ provides examination, direction, guidance, and methodology-based services according to the scope of the engagement.

SERVICE-SPECIFIC BOOKING TERMS

Pre-Recorded Compass Examinations

Pre-recorded Compass examinations are individually prepared and privately delivered following confirmed payment and completion of the examination.

The applicable booking page will identify the examination duration, current price, delivery arrangements, and any service-specific conditions.

Because these examinations are prepared individually, cancellation and refund eligibility may differ from live, scheduled examinations. Any applicable restrictions will be disclosed before purchase.

Compass Intense™ — Nine-Week Private Examination Experience

Compass Intense™ consists of nine private, live virtual examinations conducted across nine weeks, with each session lasting approximately 90 minutes.

Payment, scheduling, cancellation, rescheduling, recording access, and refund conditions specific to Compass Intense™ will be disclosed through the applicable booking and purchase process.

Where a package-specific agreement or clearly disclosed purchase term differs from the general Compass Service Terms, the package-specific provision will govern to the extent permitted by applicable law.

Customized and Sponsored Engagements

Organizational sponsorships, multi-participant arrangements, and customized examinations may require separate written agreements addressing participant eligibility, payment responsibility, scheduling, confidentiality, recording access, cancellation, and applicable refund conditions.

A sponsoring organization or third party does not automatically acquire access to a participant’s private examination recordings or confidential examination information.

All service-specific arrangements remain subject to applicable law and the terms expressly agreed upon before purchase or confirmation.

ACCEPTANCE OF SERVICE TERMS

Payment of a retainer, payment in full, or confirmation of a scheduled service constitutes acknowledgment and acceptance of these Service Terms and any additional written terms provided for the specific engagement.

CONTACT

Email: info@theescholarcompass.com

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